“After boarding was complete, American Airlines flight 2396, with service from Charlotte Douglas International Airport (CLT) to Thurgood Marshall Baltimore-Washington International Airport (BWI), canceled due to severe weather restricting air traffic throughout the mid-Atlantic and Northeast. While waiting for the jet bridge to be repositioned, a passenger opened the over-wing emergency exit and jumped onto the ramp. The customer was immediately detained by American team members before being placed into custody by Charlotte Mecklenburg Police. All other customers deplaned normally via jet bridge once the forward boarding door was reopened. We thank our team members for their professionalism and apologize to our customers for the inconvenience.”